In May of 2012, Torresen Online Acquisition, Inc. (TOA) entered into an agreement with Torresen Marine, Inc. (TM), transitioning the ownership and operations of their ecommerce online catalog.
Created in 1995, the online store has become one of the industry leading, boating specific online retailers in the world with domain names including MarineDieselDirect.com, LaserSailingDirect.com, SunfishDirect.com, and BoatDollyDirect.com. The team at TOAD, comprised of veteran team members along with some new faces, has maintained the relationships of many supplier partners, while exploring opportunities to expand our product offering.
Our mission is clear. We strive to be a leading source for marine-related products, purchased through online shopping, while offering exceptional customer service. Watch for website improvements coming soon to enhance your shopping experience. Our team is also available by telephone to answer your questions and assist you with your purchase. Your satisfaction as a customer is our main goal.
How can we help you?
We appreciate your business and want you to be satisfied with your purchase.
TOAD Marine Supply can accept the return or exchange of many unused items in its new, unused and in original condition and packaging with the manufacturer.s tags still attached, for any reason, within 30 days after the receipt of a customer order. Engine parts (Yanmar, Universal, Westerbeke, Volvo, etc.) must be returned within 15 days after the receipt of your order.
Please examine all orders received, immediately and carefully. We require notification within (5) days after the receipt of items, in order to process a claim.
Product shortages may result from articles being overlooked or discarded with packing material or damage, pilferage or loss in transit. In the event of a shortage or damage, due to the shipping carrier, a claim must be filed directly with the carrier.
Items returned may be subject to a restocking and/or handling fee. Any fees will be dependent on the policies of the manufacturer and/or distributor of the product and the condition of the item being returned. This is determined on a case-by-case basis. All returns are subject to inspection prior to acceptance.
Credit will be issued via the original form of payment.
The customer will be responsible for shipping fees to and from the shipping location unless and error was made by our team. In those instances, TOAD Marine Supply will provide a return shipping label.
All warranty returns require prior authorization prior to receiving credit or replacement. TOAD Marine Supply offers no warranty, expressed or implied, for any items displayed in our catalog. Our responsibility will be to provide a suitable replacement for items eligible for manufacturer.s replacement under manufacturer.s warranty. In the event a conflict arises regarding whether an item is covered by a warranty, we will stand by the manufacturer.s decision to replace or repair the item.
Use the form below to request a returned goods authorization and send your goods to TOAD Marine Supply, via an insured and traceable method, to the address below (shipping charges are not refundable). Repackage the items carefully to prevent damage during return shipping and include the Return Authorization on the outside of the package.
TOAD Marine Supply team members are available to answer your shipping questions and assist you Monday - Friday from 8:00am to 5:00pm EST. To contact us please visit Customer Support.