In May of 2012, Torresen Online Acquisition, Inc. (TOA) entered into an agreement with Torresen Marine, Inc. (TM), transitioning the ownership and operations of their ecommerce online catalog.
Created in 1995, the online store has become one of the industry leading, boating specific online retailers in the world with domain names including MarineDieselDirect.com, LaserSailingDirect.com, SunfishDirect.com, and BoatDollyDirect.com. The team at TOAD, comprised of veteran team members along with some new faces, has maintained the relationships of many supplier partners, while exploring opportunities to expand our product offering.
Our mission is clear. We strive to be a leading source for marine-related products, purchased through online shopping, while offering exceptional customer service. Watch for website improvements coming soon to enhance your shopping experience. Our team is also available by telephone to answer your questions and assist you with your purchase. Your satisfaction as a customer is our main goal.
How can we help you?
We will attempt to ship most in-stock (our warehouse) orders the same day (Monday - Friday when ordered before 2:00 pm ET). Our objective is to ship in-stock (our supplier's warehouse) orders within 3- 5 business days. Non-stock (backordered) items may require additional time. If the timing of your order is critical or if you would like to confirm that a part is in-stock, please contact Customer Support.
Our goal is to meet your expectations for special requests. If you require special shipping and you select overnight or two-day shipping options at check-out, your order will be given priority. In cases where you select overnight or other special shipping options and the part is not available for immediate shipment we will attempt to contact you (via email or telephone) to determine how you would like to proceed. If you require expedited shipping service, please contact Customer Support to determine if your order can still be shipped the same day for overnight or other special delivery options.
Our online store offers a lot of marine related products and we add more frequently. Most items will ship via a standard parcel carrier, typically US Postal Service or UPS. When parcels are too large to be carried by USPS or UPS we will ship by truck, typically requiring additional cost. We will attempt to contact you by email or telephone if additional shipping costs are necessary. Orders are shipped Monday - Friday excluding USPS and UPS holidays.
Some products such as spray paint and other products designated as hazardous material can only be shipped by UPS Ground and Surface USPS Mail.
If you need your product quickly, we can arrange expedited shipment. Some of our offerings include:
TOAD Marine Supply is available to answer your questions and assist you Monday - Friday from 8:00am to 5:00pm EST. Please contact Customer Support.